Website Not Loading

If your website isn't loading, don't panic. Most issues have simple solutions. Follow these steps to diagnose and fix the problem.

Step 1: Check Your Internet

Try these:

Visit another website (like google.com) to see if your internet works
Check if other devices on your network can access the internet
Try disconnecting and reconnecting to your WiFi
Restart your router if nothing else is working

Step 2: Try a Different Browser

Sometimes the issue is with your browser, not the website. Try opening the site in a different browser (Chrome, Firefox, Safari, or Edge). If it works in another browser, the problem is with your original browser's cache or settings.

Step 3: Clear Your Browser Cache

Quick cache clear:

Windows: Press Ctrl + Shift + Delete
Mac: Press Cmd + Shift + Delete

Select "Cached images and files" and clear for "All time" or the last hour.

Step 4: Try a Hard Refresh

Force your browser to reload everything:

Windows: Press Ctrl + F5
Mac: Press Cmd + Shift + R

Step 5: Check on Your Phone

Turn off WiFi on your phone and try loading the website using mobile data. This helps determine if the issue is with your local network or the website itself.

Step 6: Wait a Few Minutes

Sometimes websites experience brief outages during updates or maintenance. Wait 5-10 minutes and try again. If you're checking during a scheduled maintenance window, the site should be back shortly.

Still Not Working?

If you've tried all these steps and the website still won't load, there may be a server issue on our end. Please contact us and include:

The exact website address you're trying to visit
What you see (blank page, error message, spinning forever)
When the problem started
What device and browser you're using

Is This an Emergency?

If your church website is down during a critical time (Sunday morning, special event), contact us immediately and mark your message as urgent. We prioritize ministry-critical issues.